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PRIVACY POLICY

ACA Engineering QLD Pty Ltd is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). 

Any private information we ask you to provide is for the primary purpose of providing our services to you in an efficient and ethical manner. We may use your personal information for secondary purposes that are closely related to the primary purpose in circumstances you would reasonably expect such use or disclosure. This will typically be to outsource a part of the service to an appropriate supplier and only where your personal information was required by that supplier to perform the service. 

Typically, the information we collect will consist of:

  • The name, address and ABN of your organisation. 
  • The name of your organisation’s representative. 
  • The email addresses and contact phone number of any persons corresponding with us from your organisation. 
  • Any information you choose to supply in the process of us providing our services to you such as that which is written in emails to us (directly or copied in) or that which is obtained via our website ‘Contact Us’ page. 

This policy in non-discriminatory to sensitive information and used for the primary purpose of providing our services to you. 

Third Parties: 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take all reasonable steps to ensure that you are made aware of the information provided to us by the third party. 

Security of Personal Information: 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. 

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. 

Access to your Personal Information: 

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. 

ACA Engineering QLD Pty Ltd will not charge any fee for your access request, however, may charge an administrative fee for providing a copy of your Personal Information. 

To protect your Personal Information, we may require identification from you before releasing the requested information. 

Policy Updates: 

This Policy may change from time to time and is available on our website.